Your satisfaction is our long-term pursuit and utmost concern. Hypnoraw understands that and wishes to create a satisfying and enjoyable shopping experience for you.
Our return policy is after the conditions as followed.
1. For the item(s) with the quality
Once Customer Service confirmed the product was not damaged on purpose，you can initiate a return for the item(s) with quality problems within 30 days after you received it. Please be ready to provide Customer Service with photographs or the videos clearly showing any issues related to the item. If it is our fault, we will refund the full cost of the merchandise as well as shipping fees.
2. For the item not as described
If the item(s) differs greatly from the specifications or the descriptions on our website, Please provide our Customer Service with photographs or the videos clearly showing any issues related to the item. We will also take responsibility if it is our fault.
3. For the item which you do not
You may be eligible for a return or exchange depending on your situation and the type of item(s) involved. However, the returning shipping fee will be on your own cost.
4. For the item returned to the
We have only one returning address. So if you return the item(s) to the wrong address without our permission, you are not expected to ask for the refund for the returning package(s).
Please note the following matters.
1. Returns without Our Customer
Service Team's Approval Will Be Unacceptable
Returns will not be accepted without prior approval from our customer service team. Please contact us first and ship the item(s) out after your return request has been approved.
2. Ship the Item Out within 7 Days
after Our Customer Service Team Give You the Return Address
Once our customer service team approved your return request, we will give you the return address, which can guide you to ship the item back. Please ship the item out within 7 days after that. After you ship the item out, please contact our customer service to tell us the courier firm you used and the tracking no. Of the parcel.
3. After Receive and Check the
Item, We Will Refund You the Money
After we receive the item, our return will be processed within 3 to 5 business days. Once your return is confirmed and inspected, please allow up to 3 business days for it to be refund to your account.